Question 1

What is the cancellation policy for my stay?

Accepted Answer

Each chalet shows its specific policy on its page. Most of our properties offer free cancellation up to 14 days before arrival. After that fees may apply — you see the details before confirming.

Question 2

Why book direct on Reserver.ca instead of Airbnb or Vrbo?

Accepted Answer

You skip platform service fees (typically 14–18%). You talk directly to our welcome team and payment is processed securely by GuestyPay (powered by Stripe). The displayed price is the final price — taxes included.

Question 3

How does payment work?

Accepted Answer

All payments are processed by GuestyPay, our PCI DSS Level 1 certified processor (powered by Stripe). Your card details never pass through our servers. For most stays, 50% is charged on booking and the balance 30 days before arrival.

Question 4

How does check-in work?

Accepted Answer

Check-in is self-serve through a smart lock — you receive your code 24 hours before arrival. Our team is reachable 24/7 throughout your stay, with a 15-minute average response time.

Question 5

What management plans are available?

Accepted Answer

Three plans: Évasion (15%), Liberté (20%, includes peace-of-mind protection), and Custom for multi-unit, condo-hotel or premium properties. A VIP option is available for properties needing extra care.

Question 6

Are your fees competitive?

Accepted Answer

Yes — and we publish net revenue inside your owner portal so you can compare. Across 90+ managed properties, our partners see +18% revenue on average vs manual management, thanks to AI dynamic pricing and multi-channel distribution.

Question 7

Can I use my property whenever I want?

Accepted Answer

Absolutely. No personal-use restrictions. You block your dates in one click from the owner portal — it’s your chalet, on your terms.

Question 8

How do you handle emergencies and maintenance?

Accepted Answer

We work with a local pro network in every Quebec region, reachable 24/7. Average response time: 15 minutes. Each incident is documented in your owner portal.

Question 9

What regions do you serve?

Accepted Answer

We operate everywhere in Quebec — across all 17 administrative regions. Our core hubs (team within 30 minutes) are the Laurentians, Charlevoix and Petite-Rivière-St-François; every other region is served by our local partner network for concierge, housekeeping and maintenance.

Question 10

What’s your cancellation policy for owners?

Accepted Answer

30 days’ notice, no penalty, for any reason — sale, full-time use, anything else. We believe in contractual freedom.

Frequently asked questions

For guests

For owners